Privacy Policy

1. Information We Collect

When you visit Shilluminate or make a purchase, we collect the following types of information:

• Personal Information: Name, email address, phone number, shipping/billing address, and payment details when you place an order.
• Account Information: If you create an account, we store your login credentials, order history, and preferences.
• Browsing Information: IP address, browser type, device information, pages visited, and time spent on our website.
• Communication Data: Messages sent through our contact forms, WhatsApp inquiries, or customer support emails.

2. How We Use Your Information

We use the collected information for the following purposes:

• Processing and delivering your orders
• Sending order confirmations, shipping updates, and invoices
• Responding to your inquiries and providing customer support
• Improving our website, products, and services
• Sending promotional offers and updates (only with your consent)
• Fraud prevention and legal compliance

3. Payment Security

All payments on Shilluminate are processed through secure, PCI-compliant payment gateways (Stripe/Razorpay). We do not store your credit/debit card details on our servers. Your payment information is encrypted and transmitted securely using SSL technology.

4. Cookies & Tracking

We use cookies and similar tracking technologies to:

• Keep you logged into your account
• Remember items in your shopping cart
• Analyze website traffic and user behavior
• Show relevant product recommendations

You can disable cookies in your browser settings, but some features of our website may not function properly.

5. Third-Party Services

We may share your information with trusted third parties to provide our services:

• Shipping Partners: Blue Dart, DTDC, Delhivery — to deliver your orders
• Payment Processors: Stripe, Razorpay — to process payments securely
• Analytics: Google Analytics — to understand website usage
• Cloud Storage: Cloudinary — for product images

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Order records are kept for a minimum of 7 years for tax and legal compliance. You can request deletion of your account and associated data at any time by contacting us.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for marketing communications
• Request a copy of your data in a portable format

To exercise any of these rights, email us at privacy@shilluminate.com.

8. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe your child has provided us with personal data, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Major changes will be communicated via email.

10. Contact Us

For any privacy-related questions or concerns, please contact our Data Protection Officer: